Voice Agents
Every call answered.Including the 9pm one.
An AI voice agent picks up your phone, has a real conversation with the caller, and does something useful with it. It takes the booking, captures the details, or puts them through to the right person. It doesn't sleep and it never puts anyone on hold.
Hear it
Three calls, start to finish.
Real recordings, not scripts read aloud. Each one runs a couple of minutes, long enough to hear how the agent handles a caller who doesn't stick to the point.
Inbound booking call
A chiropractic clinic. The agent explains the consultation, offers times, books the appointment and takes the patient's details.
What happenedBooked end to end with nobody from the clinic involved, including catching a correction when the caller changed his date of birth mid-answer.
agentHi there, how can I help you today?
callerHi. I'd like to book an appointment.
agentAlright, in the initial consultation, the doctor will assess the area that's affected, look into the possible cause of the injury, discuss preventative solutions, and finally go over treatment options. When would you like to come in for this appointment?
callerDon't know. I think maybe next week.
agentOkay, um, since you mentioned next week, how about Monday the sixth in the afternoon around 2pm, or Tuesday the seventh morning at 9am, or maybe Wednesday the eighth at 4pm? Do any of those work for you?
callerMonday afternoon around two PM.
agentGot it, Monday the sixth at two in the afternoon. Can I have your first name, please?
callerMichael.
agentThanks, Michael. Can I have your last name, please?
callerJohn.
agentThanks, John. Can you please...
caller(unintelligible)
agentSorry, could you say that again? Can you please tell me your date of birth?
callerTwentieth of January, two thousand.
agentThanks, Michael. Just to confirm, is your date of birth the twentieth of January, 2000?
callerTwenty-second.
agentThanks for that. So your date of birth is the twenty-second of January, 2000, right?
callerYeah.
agentThanks, Michael. Can I have the best number to reach you on, please?
callerYeah. It will be oh seven seven one two three four five six seven eight.
agentThanks, Michael. Can you please give me your email address to complete the booking?
callerYeah. It's michael at gmail dot com.
agentThanks, Michael. Lastly, could you tell me the reason for your visit?
callerIt's just I got pain in my shoulder.
agentI'm sorry to hear that, Michael. Just to make sure, you're booked for Monday the sixth of July at two in the afternoon, name Michael John, DOB twenty-second of January, 2000. Does that all sound right?
callerYes.
agentAlso just to double check, your email is michael at gmail dot com and the best number to reach you on is oh seven seven one two three four five six seven eight, is that correct?
callerYes.
agentThanks, Michael. Your appointment for Monday, July 6th at 2 PM is all set. We'll see you then. Is there anything else I can help you with?
callerNothing else. Thank you, bye.
Lead qualification
A US home inspection company. The agent qualifies the enquiry and captures every detail a quote needs, without booking anything.
What happenedOwner or buyer, property size, age, foundation type. Every detail a quote needs, captured on the first call, so whoever prices the job never has to ring back.
agentHello, this is Amy, how can I help?
callerAmy, hello. Um, looking to get a home inspection done.
agentGot it, a home inspection. Let me get some details for you.
callerOK.
agentAre you buying this home, or is it one you already own?
callerIt's one that I already own.
agentCan I get your first and last name?
callerSure. Bob Smith.
agentAnd the best mobile number to reach you?
callerOh seven four one three five six three nine zero.
agentLet me read that back: 07-413-563-90. Did I get that right?
callerYes. You did.
agentLast thing, what's a good email for you?
callerBob dot Smith at gmail dot com.
agentLet me read that back: b-o-b dot s-m-i-t-h at gmail dot com. Did I get that right?
callerYes.
agentWhat's the address of the property, street address first?
callerOne two three Brookwood Road.
agentLet me read that back: 123 Brookwood Road. Did I get that right?
callerYes.
agentAnd the zip code?
callerT W five six H two.
agentWhat city is that in?
callerLondon.
agentRoughly how many square feet is the home?
callerTwo hundred.
agentDo you know what year it was built?
callerNineteen ninety-nine.
agentAnd do you know the foundation type: slab, crawlspace, basement, or pier and beam?
callerUh, it's a basement.
agentGot it, that's all I need. Anything else before you go?
callerNo, that would be all.
Outbound follow-up
A medspa calls back a web enquiry. The agent qualifies the goal, offers times and books the consultation.
What happenedThe follow-up call nobody in a busy clinic gets round to making. It qualifies the goal, books the slot and confirms by text. It also mishears the email on the way, which we've left in rather than re-recorded.
agentHi. Am I speaking with Amy?
callerHello.
agentHi Amy, this is Brittany Colling from FAB Face and Body. You just reached out on our website about medspa treatments. Do you have a quick minute?
agentThanks, Amy. I saw you selected the Neo Buttlift on our site. Have you ever had body contouring or medspa treatments like that before?
callerNo, no, I have not actually.
agentOh, exciting. So this will be a brand new experience for you. What is your main goal with the Neo Buttlift? Are you looking for lifting, toning, or overall firming?
callerI'm looking for toning.
agentLovely. Toning is a great goal. What day or time of day were you hoping to come in for your consultation?
callerTomorrow at 10:00 a.m.
agentPerfect. Let me pull up the schedule. Okay. For tomorrow morning I have an opening at 9:15 a.m. or I can do 10 a.m. Do either of those work for you?
callerLet's do 10 a.m.
agentWonderful. You're booked for tomorrow at 10 a.m. I'll text you a confirmation now. What's the best email to send your new patient intake forms to? My mistake, I see you already confirmed 10 a.m. Could you please provide your email so I can send the intake form?
callerBogdan at this point. Yeah, send it to my big onk gmail dot com.
agentGot it. I'll send the intake forms to Bigo Inc gmail dot com and text your appointment details now. Thanks so much Amy. We look forward to seeing you.
callerThank you.
In production
Phones answered around the clock, without adding headcount.
Small teams lose work to the phone. Calls come in while everyone is on a job, out of hours, or already on another line, and a caller who reaches voicemail usually rings the next business on the list instead.
- 24/7
- Phone coverage
- First ring
- Every call answered
- 0
- Calls missed after hours
- 0
- New headcount
What it does
Answering the phone is the easy part.
The value is in what happens after it picks up, and in knowing where to stop.
Books into your calendar
It reads real availability and writes the appointment straight in, so there's no second step and no double-booking.
Writes to your CRM
Caller details, what they wanted and what was agreed land on the record before anyone in your team has picked up.
Transfers to a human
When a call needs a person, it hands over with context, so the caller isn't asked to explain themselves twice.
Handles interruptions
People talk over each other. The agent stops, listens and picks the thread back up rather than reciting to the end.
Works out of hours
Evenings, weekends and the middle of a job. The calls you currently lose to voicemail are the ones this catches.
Never puts anyone on hold
Every call is answered on the first ring. There's no queue, because there's no limit on how many it takes at once.
Knows what it doesn't know
Scoped to the questions it should answer. Outside that, it takes a message or escalates instead of guessing.
Sounds like your business
Scripted around how you actually answer the phone: your tone, your terminology, your way of handling the awkward questions.
How it works
What actually happens on a call.
Four stages, most of which take less time than a human takes to reach the handset.
01
Someone calls
Your existing number. Nothing changes for the caller. They dial what they've always dialled.
- Your number
- No app
02
Answered on the first ring
The call routes to the agent in milliseconds. No menu, no queue, no limit on simultaneous calls.
- Telephony
- Concurrent
03
The conversation happens
It listens, works out what's being asked, checks your systems if it needs to, and answers.
- Speech → intent
- Your data
- Response
04
It lands in your systems
The booking is in the calendar, the details are on the record, the confirmation is sent.
- Calendar
- CRM
- SMS
If the agent hits something outside its scope at stage three, it stops and routes to a person, with the context, so the caller doesn't start again.
Built with
- Twilio
- OpenAI
- Anthropic
- Google Workspace
- HubSpot
- n8n
Where most people start
Point it at the calls you're already losing.
The nervous version of this decision is handing an agent your main line on day one. Almost nobody does that, and we wouldn't suggest it.
Start it on out-of-hours and overflow, the calls currently going to voicemail. The comparison isn't against your best receptionist, it's against nobody picking up. That's a much easier bar, and it tells you within a fortnight whether the thing works on your actual callers.
Then you decide how much further to take it.
The obvious objections
What people ask before they'll try one.
Get started
Hear one on your own phone.
Book a call and we'll walk through what a voice agent would handle for your business, and what it shouldn't.